1. Introduction
Welcome to Mesla Energy Inc. By using this website (mesla.net), you agree to abide by the following terms and conditions. These terms apply to all users, including visitors and customers.
2. Definitions
- Company: Refers to Mesla Energy Inc.
- Customer: Refers to any person purchasing or browsing products on mesla.net.
- Products: Refers to all items listed for sale on the website.
3. Use of the Website
You agree to use the website only for lawful purposes. You may not use the site in any way that may harm, overburden, or disable Mesla’s website infrastructure.
4. Account Registration
When registering for an account, you are responsible for keeping your login information confidential. Mesla reserves the right to terminate your account for misuse or violation of these terms.
5. Product Information
We strive to ensure the accuracy of product descriptions. However, Mesla does not guarantee that product descriptions, images, or other content are error-free. Customers should verify all details before placing an order.
6. Order Process
Orders are processed upon receipt and confirmed via email. Mesla reserves the right to cancel or refuse any order for reasons such as product unavailability or errors in pricing.
7. Pricing
All prices are in Canadian dollars (CAD) unless otherwise noted. Prices are subject to change without notice, and additional charges for taxes, shipping, and handling may apply.
8. Payment Terms
Mesla accepts major credit cards, bank transfers, and other secure payment methods. Payment is due at the time of purchase, and we reserve the right to withhold delivery if payment issues arise.
Late payments will incur interest at [2.5%] per month or the maximum allowable by law, whichever is lower.
The Company reserves the right to modify prices without prior notice, but the Customer will be charged the price in effect at the time of the order confirmation.
9. Shipping and Delivery
Mesla provides shipping throughout Canada and selected international locations. Shipping fees will be calculated based on destination, order size, and shipping method chosen at checkout. Estimated delivery times are not guaranteed and may be affected by factors outside our control.
Shipping Options
We offer the following shipping options:
- Standard Shipping: 5-7 business days within Canada.
- Expedited Shipping: 2-3 business days within Canada.
- International Shipping: Delivery time varies by location.
10. Customs and Duties
For international orders, customers are responsible for any applicable duties, taxes, and customs clearance. Mesla is not liable for delays or fees associated with customs.
11. Return and Refund Policy
Mesla offers a 30-day return policy on most products, excluding custom orders. Products must be returned in their original packaging, unused, and in the same condition in which they were received. Customers must contact Mesla to initiate a return, and the cost of return shipping will be borne by the customer unless the item is defective.
Refunds will be processed within 7-10 business days of receiving the returned item, minus any applicable restocking fees.
12. Warranty Disclaimer
Mesla provides a manufacturer’s warranty for products where applicable. This warranty covers manufacturing defects but excludes damage due to improper use, installation, or maintenance.
13. Intellectual Property
All content on mesla.net, including but not limited to text, images, and logos, is owned by Mesla or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited.
14. Sales Terms
All sales are final once processed, subject to our return and refund policy. Products are sold “as is” unless otherwise specified.
15. Limited Liability
Mesla is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase price of the product in question.
16. Force Majeure
Mesla is not responsible for delays or failures in performance caused by events beyond its control, including natural disasters, labor strikes, or supply chain disruptions or shipping carrier delays.
17. Governing Law
These terms and conditions are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.
18. Dispute Resolution
In the event of a dispute, both parties agree to attempt mediation before proceeding to legal action. If mediation fails, disputes will be settled in a British Columbia court.
19. Termination of Use
Mesla reserves the right to terminate user accounts or restrict access to the website for any user violating these terms.
20. Prohibited Activities
Users may not engage in illegal activities, including but not limited to fraud, data mining, or distributing malicious software. Any such activity will result in account termination and legal action.
21. Third-Party Links
Our website may contain links to third-party sites. Mesla is not responsible for the content or privacy practices of these sites.
22. Changes to Terms
Mesla may revise these terms at any time, and changes will be effective immediately upon posting. It is the responsibility of users to review updated terms before continuing to use the website.
23. Contact Information
For any questions or concerns about these terms, customers can contact Mesla at info@mesla.net or by phone at 1-866-616-3752.
Mesla Energy Inc. – Shipping Policy
Shipping Options
Mesla Energy offers the following shipping methods for customers in Canada and internationally:
- Standard Shipping (5-7 business days): Available within Canada for most products.
- Expedited Shipping (2-3 business days): Available at an additional cost.
- International Shipping: Delivery times vary depending on destination. International orders may be subject to customs duties and fees, which are the customer’s responsibility.
Processing Time
Orders are typically processed within 1-2 business days. Custom orders or high-volume orders may require additional time.
Shipping Fees
Shipping fees are calculated based on the size, weight, and destination of the order. Customers will see the final shipping cost at checkout.
International Shipping
For international orders, customers are responsible for ensuring that products can be legally imported into their destination country. Customs clearance delays are outside of Mesla’s control. Customers may also be required to pay additional import fees if they arise.
Tracking Information
Once an order is shipped, Mesla will provide tracking information via email. Customers can use the tracking number to monitor the delivery status of their order.
Damaged or Lost Shipments
In the event a shipment is lost or arrives damaged, customers must notify Mesla within 48 hours of receiving the product. Mesla will work with the shipping carrier to resolve the issue, but is not liable for damage caused by shipping carriers.
Contact Information
For any inquiries related to shipping, customers can contact us at info@mesla.net.
This Agreement constitutes the entire understanding between the Company and the Customer and supersedes all prior agreements, discussions, and communications.
MESLA Energy Inc.
999 W Broadway # 720
Vancouver, B.C.
info@mesla.net
1-866-616-3752