Refunds & Returns Policy for MESLA Energy Inc.
Effective Date: October 1st, 2024
Thank you for choosing MESLA Energy Inc. (“we,” “our,” “us”). We strive to provide high-quality products and services to all our customers. This Refunds & Returns Policy outlines the terms under which refunds or returns may be processed for products or services purchased from MESLA Energy Inc.
By purchasing our products or services, you agree to the terms of this policy.
1. Eligibility for Returns
We want you to be satisfied with your purchase. You may be eligible for a return or refund under the following conditions:
- Defective Products: If your product arrives damaged, defective, or not as described, you are eligible for a return or exchange within [insert number of days, e.g., 30 days] of receipt.
- Incorrect Orders: If you receive the wrong item or an item that does not match your order, we will offer a return or exchange at no extra cost.
- Non-Defective Products: If you change your mind about a purchase, returns may be considered at our discretion depending on the condition of the product and the time elapsed since purchase.
2. How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Contact Us: Reach out to our customer service team at info@mesla.net or call our support number:
- Phone: 1-866-616-3752
- Provide Details: Provide your order number, proof of purchase, and a description of the issue (e.g., product defect, wrong item received).
- Return Instructions: If your return is approved, you will be provided with instructions on how to return the product to us. Returns must be in their original, unused, and undamaged condition to be eligible for a refund.
3. Return Shipping Costs
- Defective or Incorrect Items: If the return is due to a defective product or an incorrect order, we will cover the return shipping costs.
- Change of Mind: If you are returning an item because you changed your mind or no longer want the product, you will be responsible for the return shipping costs unless otherwise stated.
4. Restocking Fees
For non-defective returns, a restocking fee may apply. This fee helps cover the cost of inspecting, repackaging, and restocking the item. Restocking fees will be deducted from the refund amount.
Restocking fees will be waived if the product is returned due to defect or if the return is a result of an error on our part.
5. Refund Processing
Once we receive your returned product and confirm that it meets the criteria for a refund, we will process your refund within [insert time frame, e.g., 7-10 business days]. Refunds will be issued to the original payment method used for the purchase, minus any applicable restocking fees.
6. Non-Refundable Items
Certain products or services are non-refundable. These include:
- Products that have been used, altered, or damaged by the customer.
- Custom or special-order items.
- Services that have already been rendered or consumed.
7. Exchanges
If you prefer an exchange for a defective or incorrect item, we will send you a replacement item after we receive the original product. Exchanges are subject to product availability.
8. Late or Missing Refunds
If you haven’t received a refund yet, please check with your bank or credit card company. There may be some processing time before a refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@mesla.net or by calling our support line.
9. Product Warranty
For products covered under warranty, please refer to the warranty terms and conditions provided with the product or contact our customer service team for assistance. The warranty covers defects in materials or workmanship but does not cover damage caused by misuse, accidents, or normal wear and tear.
10. Contact Us
If you have any questions or concerns about this Refunds & Returns Policy, please contact us:
MESLA Energy Inc.
999 W Broadway #720
Vancouver, BC V5Z 1K5
Email: info@mesla.net
Phone: 1-866-616-3752