Shipping Policy for MESLA Energy Inc.
Effective Date: October 1st, 2024
Thank you for choosing MESLA Energy Inc. (“we,” “our,” “us”). We strive to provide efficient and reliable shipping services to ensure that your products are delivered in a timely and safe manner. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from MESLA Energy Inc.
By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Locations
We currently offer shipping within the United States and Canada. If you are located outside of our shipping areas, please contact our customer service team at info@mesla.net for further assistance.
2. Processing Time
All orders are processed and shipped within 1-3 business days of order confirmation. Orders placed on weekends or holidays will be processed on the next business day. Please note that shipping times may vary depending on the carrier and the delivery address.
3. Factory Orders
For custom or factory orders, please note that processing times may be longer. The estimated shipping time for factory orders will be provided at the time of purchase. Delivery times for these orders may vary depending on product availability, production schedules, and the shipping method selected.
4. Shipping Methods
We offer a variety of shipping methods, including but not limited to:
- Standard Shipping
- Expedited Shipping
- Priority Shipping
Shipping rates will be calculated at checkout based on your selected shipping method, delivery address, and the size and weight of the order.
5. Shipping Rates
- USA Orders: We offer free shipping on all USA orders over $99. For orders under $99, shipping charges will apply and will be calculated at checkout.
- Canada Orders: Shipping costs for Canada orders will be calculated at checkout based on the delivery address, size, and weight of the order.
6. International Shipping
Currently, we only offer domestic shipping within the United States and Canada. For international customers outside of these regions, please contact our customer service team at info@mesla.net to inquire about possible shipping options and rates. International shipping may involve additional duties, taxes, and customs fees, which are the responsibility of the customer.
7. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier’s website and entering the tracking number provided. If you have any issues tracking your order, please reach out to us at info@mesla.net.
8. Order Delays
While we aim to deliver your order within the estimated delivery time, delays may occur due to unforeseen circumstances such as weather conditions, holidays, or issues with the carrier. We are not responsible for delays caused by third-party carriers, but we will work with you to resolve any issues that may arise.
9. Damaged or Lost Shipments
In the rare event that your order is lost or damaged during shipping, please contact our customer service team at info@mesla.net immediately. We will work with the carrier to investigate the issue and ensure that any necessary replacements or refunds are provided.
10. Address Accuracy
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information. If you notice an error with your shipping address after placing your order, please contact us as soon as possible at info@mesla.net.
11. Customer Service
If you have any questions about shipping or need assistance with your order, please contact us:
MESLA Energy Inc.
999 W Broadway #720
Vancouver, BC V5Z 1K5
Email: info@mesla.net
Phone: 1-866-616-3752